Frequently Asked Questions
Q: What are the Ticket Office hours?
A: The Ticket Office is located in the State Theatre Lobby, open from 11:00 a.m. until 6:00 p.m. on non-show days and 11am- (approx) 8:30pm on show days, but may vary during the summer months. Call 216-771-8403 to receive updated hours. You may also order single tickets by calling 216-241-6000, 866-546-1353 or online at www.playhousesquare.org. For subscription plans and packages, call 216-830-7221 or visit http://www.playhousesquare.org/broadway.
Q: Do you offer discounts for groups?
A: Yes, attending a show at PlayhouseSquare is always more fun with a group of friends, family or other contacts. Plus, groups get a variety of benefits in addition to tickets discounts. To learn more, contact Group Services at 216-664-6050 or visit www.playhousesquare.org/groupsales/groupsales.aspx .
Q: How do I find out about single ticket discounts?
A: Visit www.ctix.org for up-to-date discount information on tickets to PlayhouseSquare shows as well as other arts and cultural shows and events in Northeast Ohio. Be sure to visit http://www.playhousesquare.org/smartseats for information on our Smart Seats program, where you can purchase $10 tickets for almost every show at PlayhouseSquare.
Q: Where do I park when I visit PlayhouseSquare?
A: We have parking facilities located at E.15th and Chester Avenue with an enclosed, climate-controlled walkway from the garage to our theaters. Prepaid parking passes are available for $9.00 ($10.00 on-site) at the ticket office or click here.
Q: Do you offer educational classes?
A: Yes! We offer a wide variety of classes for a range of ages and skill levels. Classes for adults, teens and children are held at the Idea Center at PlayhouseSquare which is located at 1375 Euclid Ave. For an up-to-date roster of classes, please call 216-771-4444 ext. 3338 or visit www.playhousesquare.org/artseducation.
Q: What is proper “theater etiquette” when attending an event at PlayhouseSquare?
A: We wish for every guest to have a wonderful, unforgettable experience during their visit. To provide that assurance, we ask that all noise making devices are turned off (cell phones, pagers, wristwatch alarms) and that, when possible, our guests remain seated during all productions, keeping chatter to a very minimal level. Candy wrappers and other noises made by food or beverage consumption can also be a distraction, so we ask that you keep this mind during the show.
Q: What is the best way to stay informed about upcoming events at PlayhouseSquare?
A: Consider subscribing to our free PlayhouseSquare e-Alert newsletter to receive once-a-month email updates on upcoming shows, events, workshops and more. Click here to enroll. To be placed on our yearly event catalog mailing list, click here.
Q: Where do I go to purchase the CD to my new favorite musical or to find theatrical gifts or show merchandise?
A: Visit the PlayhouseSquare Online Store for the most complete selection of official Broadway merchandise…from clothing, posters and accessories to CDs, DVDs and musical scores. Visit our online store at http://www.playhousesquarestore.com
Q: Do you provide services for guests with disabilities?
We provide handicapped and visually impaired seating, companion seating, wheelchair curbside pickup, large print programs and enhanced hearing devices to our guests. Please call 216-771-8403 for more information. (Please note that our historical theaters do not feature elevator access.)
Q: I have four year old son I plan on bringing to an event. Does he need a ticket?
A:Yes. Everyone must have a ticket regardless of age. Please keep in mind that children under two years old are generally not permitted in the theaters (except at designated performances). To find out if your show permits children under two, please call 216-771-8403.
Q: Am I permitted to record a performance in the theater?
A:Unfortunately, video and/or audio taping is prohibited in our theaters. Cameras, including those on cell phones, are also not permitted.
Q: I would like to have my company meeting at PlayhouseSquare. Do you have banquet/meeting facilities?
A:Yes. Our private rooms at PlayhouseSquare, as well as our spacious lobbies are available for rent and feature professional catering by Sammy’s. Please call 216-348-5274 or click here for information.
Q: Do you rent the theaters for events such as weddings, graduations or parties?
A:Yes. When not hosting shows, our beautiful theaters act as dynamic settings for weddings and wedding photography, business meetings, receptions…and even movie shoots! We can customize an event to suit your every need. Call 216-348-5274 or click here for more information.
Q: What is considered proper attire for an event at PlayhouseSquare?
A: Wear whatever makes you feel most comfortable! PlayhouseSquare is your performing arts center and we want you to feel most welcome regardless of wardrobe. The type of performance is often the best indicator of what is appropriate (rock concert vs. opera performance). Men often wear casual slacks with a button down shirt and jacket while others opt for jeans and a polo shirt. Some gentlemen even prefer wearing a suit. Attire for the ladies varies from dresses and skirts to pants and jeans. Regardless of your choice, we want you to feel comfortable enough to truly enjoy your experience.
Q: How early should I arrive?
A: We suggest you arrive at least 45 minutes before your scheduled curtain time. Arriving early allows you time to leisurely park, visit the facilities, or concession stand and find your seat without disrupting other guests’ show experience. During our Broadway Series shows, you may also join us at the Idea Center at PlayhouseSquare for our Broadway Buzz pre-show talk, which takes place one hour prior to your scheduled show.
Q: Does Playhouse Square offer pre- or post-show chats?
A:During scheduled performances of the shows in our Broadway Series, we are proud to present Broadway Buzz, a 30 minute discussion that starts one hour before each of the shows in our Broadway Series. Brought to you by our Arts Education Department, Broadway Buzz will help you better understand all that goes into bringing these rich stories to life on the big stage! Please join us for this free event which takes place at the Idea Center at PlayhouseSquare and take the opportunity to learn more about the show you are about to see.
After select Thursday evening Broadway Series performances, we offer Post-Show Chats with cast members. This is your opportunity to hear what it’s like to audition, tour and perform in a Broadway show! To find out more about Broadway Buzz programs, visit www.playhousesquare.org/broadwaybuzz.
Q: What is the Idea Center at PlayhouseSquare?
A: The Idea Center at Playhouse Square is the headquarters for WVIZ/PBS & 90.3 WCPN ideastream and Playhouse Square Foundation’s Arts Education programs. As a collaborative project between ideastream and Playhouse Square Foundation, it serves as a place for arts, education, technology and ideas. To find out more about the Idea Center, visit ideacenter.wviz.org.
Q: How do I get the best seats in the house?
A:The best seats are largely available to subscribers and donors of PlayhouseSquare. These groups are often given priority access to seats before the public because of their philanthropic giving and long-term commitment to PlayhouseSquare. Members of The Donor Circle, http://www.playhousesquare.org/donorcircle are given access to the absolute best seats, followed by Series Subscribers, http://www.playhousesquare.org/broadway.
Q: What are the benefits of becoming a donor or subscriber?
A: In addition to getting the best seats currently available, both receive advance notice of offers on other PlayhouseSquare performances, discounts and advantages form sponsor organizations, the ability to exchange tickets for other performances (when applicable) and a dedicated subscriber coordinator to handle your requests. Learn more about becoming a donor by calling 216-348-5260 http://www.playhousesquare.org/donorcircle or about becoming subscriber by calling 216-664-6050 or visiting http://www.playhousesquare.org/broadway.
Q: How do I volunteer at PlayhouseSquare?
A: We are so very proud of our dedicated team of over 2,000 volunteers, affectionately known as the “RedCoats” due to the red jackets they wear as part of their uniform. They provide an invaluable service to our guests as ushers, ticket takers and more. Many are retired seniors with a passion for the arts. We also have a special volunteer program for high school students called “STARS”. For more information on how to become a RedCoat, visit http://www.playhousesquare.org/volunteer
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